FAQ

F.A.Q

1) How long does it take for my lighting to arrive?

It takes approximately 4-15 working days for your lights to arrive at your doorstep. But they usually arrive earlier if we are not having any major promotions, so fret not & order away! 

 

2) Can I Request to Expedite My Shipping?

There is currently no express shipping methods available due to the lack of options and sky-high prices. Do contact us for a quote for shipping/delivery if items are required urgently. 

 

3) Do you have a warranty on your lights?

Yes, there is!

6 months warranty on all of our Ceiling Lights & 1 Year Warranty on all Pendant/Hanging Lamps.

 However, do note that they do not cover aesthetic damages & any of the free bulbs provided to you.

If it’s a blatant defect, get in touch with us and we will arrange necessary for you the soonest.

 Please check all products upon receipt and let us know if there are any issues.

We will not entertain requests for exchanges, returns, refunds after product has been installed. 

 

4) Do You Have A Show Room?

Unfortunately, in order to keep prices low, we have no intentions of opening up a storefront which will incur costs upwards of ~$6,000 a month. These are costs that retailers pass on to consumers like you. They are not truly factory-direct prices if you think about it. 

 Nevertheless, please contact us if you need more photos of the products installed, we'll be glad to share if we have them! 

 

5) Installation Matters

Installation is not included in all selling prices, kindly refrain from assuming so.

 Installation prices are listed on each product and with ranges because the scope of work required may be different for each customer. Please contact us if you need any assistance or clarifications.