Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Note that any refunds request due to defective or damaged items, must be brought to our attention within 2 weeks of receiving the items. It is your responsibility to check the items visually and inform us duly for actions to be taken.
We will not entertain any requests for refunds due to defects/damages after 2 weeks upon the receipt of items. The items could've been improperly stored, moved & shifted without due care and a host of other reasons that are not within our control & without bias, we will firmly reject any requests for refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (Not Applicable)
We only replace items if they are defective or damaged upon unboxing. We will not entertain any request to refund/return if the item has already been installed and the installation works are not performed by our designated contractor. If you need to clarify or report a defective/damaged item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning any item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.